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F.A.Qs

We have captured here the most frequently asked questions (FAQs) from our clients. In case you have any questions that are not covered here, you can contact through our email address: support@ringslight.com

HOW LONG DO I TAKE BEFORE I RECEIVE MY PACKAGE?

This depends on where you’re located in the world. Although delivery times vary from country to country, it normally takes about 10 to 25 business days for your item to arrive. It critical to note that we cannot assure you of shipping time during national and international conflicts, natural calamities, delays in carriers and other situations that are beyond our control.

IS THERE A WAY OF TRACKING MY ORDER?

You can track your order through a shipping confirmation note which is emailed to you as soon as your order has been shipped.

HOW DO I KNOW IF MY PACKAGE HAS BEEN SHIPPED AND IS ON ITS WAY?

Immediately after placing an order, we notify you through an automated email message. When the order is released from our premises, we also notify. We also inform you when your order is handed to the carrier for shipment.  From the time of handing your parcel to the carrier, please use the appropriate carrier tracking methods to know where the order is.

 WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?

We normally send an email confirmation message when we receive your order. When we are about to ship the order, we send another message through your email to alert you. Ensure that you check your spam or junk folder before you send an inquiry email.

ALTHOUGH TRACKING INFORMATION INDICATES THAT THE ORDER WAS DELIVERED, I DIDN’T RECEIVE IT, WHAT WOULD BE THE PROBLEM?

At Ring light , we understand the importance of your order and we offer clients various choices for order tracking. In case the tracking data indicate that your parcel has been delivered but you haven’t received it, please check around to find out whether people close to you might have erroneously picked your item. You can inquire from family members, friends, or colleagues near you whether the received the order on your behalf. Although we try all we ways possible to offer you support, it’s critical to understand that we don’t accept responsibility for deliveries lost on transit. You can also get in touch with the shipping agent to inquire about the whereabouts of your order.

AM NOT GETTING UPDATES ON TRACKING INFORMATION, WHAT WOULD BE THE PROBLEM?

Sometimes this happens. The tracking info can come late a bit and may not indicate the true status of your order at the time of receipt. However, in case the information is missing after 2 weeks, it critical to contact our client care centre.

DO YOU OFFER YOUR GOODS ACROSS THE WORLD?

Yes, Ring light is an international company that serves clients all over the world.  Our main currency is the US Dollar (USD). The conversion rate will be dependent on the firm that issues your credit card. All our items carry price tags based on USD.

In case you’re an international client, expect to receive the order within 10 to 25 days. However, in some states, delays may happen due to customs clearance procedures.

MUST I PAY IMPORT DUTIES AND TAXES ON THE DELIVERY UPON ARRIVAL?

Some countries charge import taxes and duties on your parcel once it arrives in your country. We don’t have control over these charges, and you’re, therefore, required to pay all the customs fees accordingly. At Ring Light, we don’t cover such charges on our goods. Details about customs charges can be obtained from the relevant offices in your country.

AM I ASSURED OF THE SAFETY OF MY PERSONAL INFORMATION I SHARE WITH YOU?

We hold with high levels of integrity and safety all the personal information that our clients provide us. We don’t share the informed with any third-party unless the client tells us to do so.

All data about your credit cards and personal information is encrypted and no unauthorized individuals can access it. We apply the 128-bit SSL technology to encrypt your data. The technology is powerful and applied by institutions like banks.

HOW CAN I CONTACT RING LIGHT?

In case of any inquiries, you can contact us through our email or phone contacts. You can also get in contact with us through multiple contact points on our sites.